Account FAQs

How do I sign up for Prismm?

• For larger organizations that need to manage multiple accounts, venues, planners, or vendors, create an enterprise account. Contact customer support.
• For small or medium businesses (SMBs), create an account.

How do I choose the correct account type?

Choose the account type based on your organization's role:

• Venue: Provide space for holding events (SMB account and Enterprise account options available).
• Planner: Independently manage events (you don’t represent a venue or other vendor [SMB account and Enterprise account options available]).
• Vendor: Provide additional resources supporting events (e.g.: technology, furniture and other resources [SMB account and Enterprise account options available]).
• Caterer: Independently provide food for events (you don’t represent a venue or other vendor)
• Host: An individual hosting a one-time event (you don’t represent a venue or other vendor)

After creating an account, what are my next steps?

Next, manage your account:

• Update your profile.
• Upload floorplans (venue accounts).
• Add admin and general users.
• Assign permissions.
• Choose a service plan.
• Select a language (English or Deutsch).

Do I have to subscribe to a paid service plan?

No. SMB accounts can start with a free plan offering a limited number of free events assigned to your organization's account (e.g.: all users connected to your organization must be users under your organization's account). After reaching the free event limit, to create more events, upgrade your service plan.